In my laptop I am having black screen issue sometimes it starts normally but after 1 minute it stuck

[Notkuber]

When I start it it just show black screen and exhales much heat and consumes power even if I don't click on anything as it doesn't show anything on screen. I have tried bios recovery but after it only one time it starte3  for one time and after it it shifted to black screen

[Raj_05]

Hi @Notkuber,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion 14-inch laptop might be experiencing hardware or software issues. Here are some troubleshooting steps you can try to resolve the black screen problem.

Perform a Hard Reset

• Turn off the laptop.
• Disconnect all external devices (e.g., USB drives, external monitors).
• Unplug the power adapter and remove the battery if it's removable.
• Press and hold the power button for 15-20 seconds.
• Reconnect the power adapter (and battery, if removed) and try turning the laptop on.

Check Display Connections

• If you’re comfortable doing so, open up the laptop and ensure that the display cable is securely connected to the motherboard.
• Sometimes, a loose connection can cause display issues.

Test with an External Monitor

• Connect your laptop to an external monitor or TV using HDMI or another connection type.
• If the external monitor displays correctly, the issue might be with your laptop’s internal display or graphics hardware.

Boot in Safe Mode

• Turn off the laptop.
• Turn it on and immediately start pressing the F8 key (or Shift + F8 for some models) to access the Advanced Boot Options menu.
• Select Safe Mode and see if the laptop boots normally. If it does, there might be a driver or software conflict causing the issue.

Update or Roll Back Drivers

• If you can boot into Safe Mode or using an external monitor, update your graphics drivers.
• You can also try rolling back to a previous version of the driver if you suspect an update caused the issue.

Check for Overheating

• Ensure that the laptop’s cooling system (fans, vents) is not clogged with dust.
• Overheating can sometimes cause the system to shut down or behave erratically.

Reseat RAM Modules

• Power off the laptop and disconnect all power sources.
• Open the laptop and carefully reseat the RAM modules to ensure they are properly connected.

[Raj_05]

Run Hardware Diagnostics

• HP laptops often come with built-in diagnostics tools. You can access these by pressing Esc or F2 during startup to enter the diagnostics menu. Run a full hardware test to check for issues.

Check for BIOS Updates

• Sometimes a BIOS update can resolve issues. Check HP’s support website for any updates for your specific model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support