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HP Recommended
OMEN 15-ek0013dx
Microsoft Windows 11

I can't create a repair ticket due to wrong warranty information which indicates it was expired 3 months after purchase. I contacted customer service and got a response that it is fixed and updated but I still see my warranty indicating "expired", that prevents from creating a repair ticket.

There is no ways other than waiting for a response via email, it takes almost 2 weeks to get a response. As my correct warranty will be expired in a month, I would like to have another way to contact customer service and create a repair thick. Any ideas?

1 REPLY 1
HP Recommended

Hi @ultracap,

 

Welcome to the HP Support Community.  

 

For an extended warranty, I'd suggest you Contact HP in your region regarding the options for your computer warrenty . 

 

HP Customer Support - Product Warranty Check

 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.