Infected Envy laptop

[AustinD4982]

I recently downloaded Windows 11. Right after I lost control. I log in and lose control of the cursor, multiple windows open up, and I can’t regain control. 

[ub6424]

Hello @AustinD4982 

Sorry to hear that you are having problems ... I would like to help you.

(1) Press and hold power button until notebook switches off

(2) To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards