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Inoperable Chromebook

HP Recommended
HP Chromebook 14-db0043wm

Hi Everyone,

Hope you are well amidst all that is going on. Purchased a chromebook last year in mid-November and it started only booting up a few days a week about a month or so ago and now nothing at all. I've charged and see the light illuminate next to the power cord, but it never comes on again when the power button is pushed. Is there a place I can take it to that will fix it under the manufacturer's warranty? Your help is much appreciated. 

 

Thanks,

MV_Williams 😊

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Message 2 of 2
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HP Recommended

@MV_Williams Welcome to HP Community!

 

I understand that you are facing issues with Chromebooks.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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