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RVK2
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Message 1 of 2
104
Flag Post

Is this a ripoff?

HP Recommended
HP envy 17m-bw0013dx
Microsoft Windows 10 (64-bit)

Computer will not boot. HP support wants to charge for software support. What the heck is that? Laptop is still under warranty.

1 REPLY 1
banhien
Level 20
Level 20
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Message 2 of 2
Flag Post
HP Recommended

@RVK2 

 

What is your software ? HP will warranty for hardware and help with pre-installed software for the first few months. I believe HP won't support software users installed later.

 

Hope this makes sense.

 

Regards.

BH
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