markwhelan92 Student
Student
1 0 0
Message 1 of 2
114
Flag Post
HP Recommended

Just bought HP Pavilion x360 - fan is broken

HP Pavilion x360 13"
Microsoft Windows 10 (64-bit)

Hey there,

Just literally unboxed my refurbished HP Pavilion x360 13" and it wouldn't start up. White light comes on - then goes off. Did this about 5-6 times and it came on to a dos style screen with white text telling me the fan was broken. 

Not sure whose problem I am now! I have emailed the company who sold me the laptop (laptopsdirect.co.uk) but haven't heard from them yet. Not sure if my warranty is with them or with HP? 

Cheers for any help,
Mark

1 REPLY 1
Regents Professor
Regents Professor
4162 560 1246
Message 2 of 2
97
Flag Post
HP Recommended

Just bought HP Pavilion x360 - fan is broken

Hello Mark,

 

 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

 

If you PC is under warranty contact HP and get it FIXED ,  IF NO, then you will have to contact (laptopsdirect.co.uk)

Click here : Contact HP 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation