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Just got laptop, not sure what is wrong

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Hey dudes, I just got this laptop earlier today for my girlfriend and i dont know what to do. The guy i got it from said there was a password but that it would be easy to reset but I haven't seen anything like this before on a laptop. When I turn the laptop on it goes to a black screen and after a couple seconds a blue box that says "Enter administrator password or power on password" the guy siad that he could try to get me the password if I couldnt get it open but hes not said anything back to me when i asked. I had called a computer tec down the street a few hours ago but he was wanting more money than I even paid for the laptop to unlock it, and he didn't know if he could, and he wanted me to pay just to look at it and I dont even have that. Very discouraging and I feel like ive not gotten anywhere and I lost the money. Thanks for looking at my post, I wasnt sure where to post this so I hope I put it in the right place thank you.


Retired Jacky-D
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Flag Post
HP Recommended

Just got laptop, not sure what is wrong

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation