04-12-2017 11:08 AM
I have recently bought this laptop in February. In the past week it has decided to start crashing on me....
I am not using strenuous software, only youtube, microsoft word and google chrome.
It happens very randomly, the screen will freeze on the current page and then a buzzing noise for 10 seconds will follow.
The noise will stop but the screen continues to stay frozen... Only resolved by holding the power button down as both mouse and keyboard are frozen/inactive.
I have searched for solutions.... updating drivers.... reinstalling drivers.... scanning for viruses.... however nothing has come up or resolved this.
I am in desperate need of the laptop at the moment due to University deadlines, however the freezing continues to hamper my progress, whilst losing work between saves.
Any solutions would be much appreciated!
Thanks in advance!
P.S. I do have the HP 1 Year warranty? Aswell as a John Lewis 7 Year warranty.