edgarsean Honor Student
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Keeps going into system restore as laptop can't see system disk

HP Notebook 15 ba024nf
Microsoft Windows 10 (64-bit)

When i run the F2 system check it comes up in the Hard Drive Smart check - NOT Installed. So it looks like the HDD has failed. I have had issues in the past and had to restore the drive. I'm unable to run any of the onboard restores as the drive is not contactable. The laptop is only 9 months old. 

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Provost Provost
Provost
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Message 2 of 7
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Keeps going into system restore as laptop can't see system disk

Sorry to hear the year is starting out with frustration like that.

 

If you fill out the web form at the following link, you will be able to view the contact options available to you and initiate a warranty issue for your HP laptop.

 

https://support.hp.com/us-en/contact-hp/product/HP-15-ba000-Notebook-PC-series/10862317/model/139167...

You can show your appreciation or say thanks for my help by clicking on the Thumbs up .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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edgarsean Honor Student
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Message 3 of 7
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Keeps going into system restore as laptop can't see system disk

The laptop is still under warranty but am unable to use any of the contact options apart from the support forum can't see how to get the ball rolling. 

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Provost Provost
Provost
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Message 4 of 7
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Keeps going into system restore as laptop can't see system disk

OK.

No worries. 

 

I will ask a Moderator to escalate your issue to an appropriate within HP.  

You can show your appreciation or say thanks for my help by clicking on the Thumbs up .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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edgarsean Honor Student
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Message 5 of 7
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Keeps going into system restore as laptop can't see system disk

Many thanks
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Moderator
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Message 6 of 7
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Keeps going into system restore as laptop can't see system disk

@edgarsean

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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edgarsean Honor Student
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Message 7 of 7
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Keeps going into system restore as laptop can't see system disk

Hi kevin-t

 

Many Thanks, I have yet to recieve any PM's, how long does it normally take ?

 

Regards

 

edgarsean

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