Keyboard Lockup After Waking From Sleep

[JohnnyCannuck]

I recently replaced the laptop battery. Since installing the new battery, the keyboard and touch pad don't work after waking the laptop from sleep and/or hibernation. I have to reboot to get them functional again. I have done the following-

Updated BIOS to latest version

Reset BIOS to default settings

Installed all latest Windows 10 updates

Disabled anti-virus

Removed wireless mouse

Uninstalled and reinstalled keyboard & touch pad drivers

None of the above has any effect.

Does anybody have any suggestion?

Thanks,

John

[Dilip_18]

Hi@JohnnyCannuck,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing keyboard issues with the HP Pavilion Notebook after waking from sleep.

I have a few recommendations 

• Go to Settings > System > Power & Sleep and click the Additional Power Settings link on the right-hand side of the window. From there, click Choose What the Power Buttons Do, and you should see a checkbox next to Turn on Fast Startup in the list of options.
• Try doing Reset PC Keep my files from windows and check if it works.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[JohnnyCannuck]

Thank you for the response and suggestions.

I tried these and more without much success.

After some brainstorming, the only change in the system I could identify was a new battery, so I focused on that. I discovered that the problem only occurred with the new battery installed. If there was no battery or I put the old battery back, everything worked fine. The new battery itself was the problem.

I have since returned the battery and purchased a genuine HP battery (at much higher cost of course), and all is well.

Thanks again for the help.

[Dilip_18 · Accepted solution]

Hi@JohnnyCannuck,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Have a great day!