Keyboard and touchpad problems after sleep mode after last Windows update

[nerfballfreak]

I believe that the triggering event for me was the BIOS update from HP.

[Doug29]

I think you are right. I have discussed my work-around. What is your solution?

HP possibly will not correct the issue.

[sen-at-hp]

This is my problem too...or at least some variation of it. This first appeared several months ago, I followed a bunch of online ideas from others (turn off hibernation completely in the registry, for example) and rejoiced for about three months. I thought I fixed it by my last attempt but perhaps I had nothing to do with it.

Now in the last few days, it's back to absolutely NO JOY 😞

HP personnel: Is anyone listening???

(   hp-pavilion-15-cs0073cl  )

Steve

[Echo_Lake]

@Doug29 @sen-at-hp
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer and follow the next steps.

Perform Windows Update and HP Support Assistant: 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.