@Grandpuppy Thank you for posting on HP Community,
For an accurate solution I'll need more details:
Could you elaborate more on when it freezes, are certain keys not working? is the mouse still working?
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
Please reply with the details for further assistance.
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Riddle_Decipher I am an HP Employee
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