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‎08-21-2019 06:34 AM

HP Recommended
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‎08-23-2019 05:12 PM

HP Recommended

@Grandpuppy Thank you for posting on HP Community,

For an accurate solution I'll need more details:

 

Could you elaborate more on when it freezes, are certain keys not working? is the mouse still working? 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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