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MelissaRN
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Message 1 of 2
101
Flag Post

Lap top not working

HP Recommended
HP neatly x360

Hello,

 

I seem to be having a spinning white circle, screen is black. Can't even turn computer off. Did not drop or wet. How I do fox or do a hard reset if I can't even turn off? Thank you.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@MelissaRN 

The spinning white circle means that Windows Update is running and if you force the PC to turn off, you will corrupt Windows such that it will not work anymore.

 

You have to wait until the update is done.



I am a volunteer and I do not work for, nor represent, HP
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