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Laptop 15-dk0xxx wont turn on, no signs of life

HP Recommended
Example: Pavilion 15 Gaming (15-dk0xxx)
Microsoft Windows 10 (64-bit)

Hello, as the tille says my laptop wont turn on, and no lights turn on when plugged in.

This problem started when i wanted to check if the HDD slot was available because the laptop has an SSD but i wanted to know if it was M.2 or not. I was very careful when i opened the device not to touch anything just opned it took a picture and closed when i closed it, it didnt turn back on, this was very upsetting because i had just gotten the computer one week prior after waiting 10 years to be able to get a computer like this.

 

I took the computer to a repair shop and the person that checked it said that nothing was burned or in short circuit on the mother board and tried turning it on with everything else unplugged, keyboard, mousepad, etc.

 

Any help would be appreciated, thanks.

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HP Support Agent
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HP Recommended

@AndrewStark Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

In that case, I would suggest you conatct our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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