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CyberCloud
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2 1 1 0
Message 1 of 2
64
Flag Post

Solved!

Laptop 2w1 won't shut down

‎11-23-2020 08:16 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0014nw
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

Since three months I'm owning a brand new HP ENVY X360 - 13-ar0014nw (2w1 laptop)
Windows 10 (V. 2004), AMD CPU,  all drivers are up to date including BIOS (23.11.20)

 

For one month now, I've very strange issue with my laptop and it's power management.
When I choose the option "shutdown" it's shutting down till the last second and then instantly it gets kick of energy.
It's getting very loud, very hot, and does not react to any buttons besides power button with forced shutdown and does not end this.
The longest it stayed like this without forced shutdown was 5 minutes.

The problem does not occur with "restart" or "sleep".

Does some one know how to fix it?

 
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1 REPLY 1
CyberCloud
Author
Level 1
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Message 2 of 2
Flag Post

‎11-23-2020 02:01 PM

HP Recommended

Well, no one had idea, so had to figure it out by myself.

And i did it.

 

Solution:

Turning off Hyper-V and virtualization in W10 settings. (Not in BIOS)

 
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