04-29-2017 04:41 PM - last edited on 04-29-2017 05:54 PM by danny-r
We have the same problem, and we noticed if we press down with our fingers on the top and back of the laptop right near the power cord jack the problem resolves. What problem would that represent?
04-30-2017 03:57 PM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP laptop and the laptop freezes when the ac adapter is connected to it. I'll do my best to help.
To provide an accurate resolution, I need a few more details:
- Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- What version of Windows are you using?
- Did any hardware changes take place on the laptop post which you may have noticed this issue?
Please feel free to reply and I will assist you further. Thanks! 🙂