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HP Recommended
N5Y13UA#ABA
Microsoft Windows 10 (64-bit)

Pretty much just looking to confirm suspicions on if I need to replace the HDD and how to go about doing so.  Failure ID QAPRBL-8GA9QD-MFPX7F-60QV03

 

I've tried going into BIOS as well and have no idea on administrator password as I didn't set one... if any help can be found there for when and if I can get an external HDD to replace.

1 REPLY 1
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@Knockoff 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.

 

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


    https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.


Regards.

BH
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