10-22-2016 12:09 PM
When I place the laptop in sleep mode (regardless of method of doing so), it restarts after coming out from sleep mode. Any sugestions for how to correct this would be appreciated.
10-25-2016 10:07 AM
Welcome to the HP Forum! 🙂 It is a fantastic site to find information, tips, and suggestions. For you to have the most rewarding experience please review the HP Forums Guide. First Time Here? Learn How to Post and More What is your exact model of Envy TS 15? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?
I gather that when you bring your notebook out of sleep mode it will automatically restart the notebook. Here is a link to HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 that may help. Please review this post from answers.microsoft.com that may also help. Win 10 reboots after sleep mode Please let me know the outcome.
If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon. You can click the “Thumbs Up Icon” to show gratitude! 🙂
10-31-2016 06:18 AM
Thank you for your reply. I am not sure why the notebook automatically restarts when waking from sleep mode. As you have done the troubleshooting suggestions I previously sent to no avail.and the issue remains, you can try turning off the fast startup option.Fast Startup - Turn On or Off in Windows 10. I hope that helps.