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‎06-25-2022 01:19 PM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I was searching Starbucks secret menu when all of the sudden my laptop locked out and gave me a black screen. I be tried turning it back on but it won't budge.

I have a HP Pavilion laptop with windows 10. I've lad it for a couple years. Yes sometimes it's slow, yesterday it spent an hour updating though, to what I have no idea what happened. It has a full battery. Wasn't connected to anything but Starbucks wifi. Please help. I was applying for jobs since I've just lost mine. I need the laptop so bad. 

Category:
1 REPLY 1

‎06-25-2022 03:28 PM

HP Recommended

Hello @4everMT 

 

Follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

(3) if the notebook starts do a hardware check:

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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