Laptop StartUp Pauses

[Jamie68]

My HP Spectre Laptop has started interrupting its start up and offering me some options keys. It did not do this one week ago. I have performed an extensive system test with no issues. I have also reset the BIOS to factory defaults, but this made no difference. I think that this might just be a toggle which has been set incorrectly. Can anyone advise how to stop this interrupt and just boot as normal? Thank you very much in advance for any help you provide.

[The_Fossette]

@Jamie68,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What are the options you are getting on the startup screen?
• Have you made any software or hardware changes on the computer?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Jamie68]

Hi Fossette,

Thank you for your email.

The model is an 'HP Spectre x360 Convertible'

The options on the start up screen are as follows:-

F1 System Information

F2 System Diagnostics

F7 HP Superkey

F9 Boot Device Options

F10 BIOS Setup

F11 System Recovery

I haven't made any software or hardware changes to this computer recently.

Thank you very much in advance.

Jamie

Enter Continue Startup

[The_Fossette]

@Jamie68,

Thank you for the information.

I recommend you follow the steps in the below video and restore the BIOS defaults and check whether the issue is resolved.

https://www.youtube.com/watch?v=2T6Y03295J4

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Jamie68]

Hi Fossette,

Thank you for the information and your help. I have followed the below video and unfortunately it has not resolved the issue. I did say in my original post that I have already tried this and been unsuccessful. If you have any further ideas then I would be really happy to try them.

Thanks again for your help.

Jamie

[Echo_Lake]

@Jamie68
thank you for posting back. 

Have you tried the system factory recovery? If no, click here: https://support.hp.com/in-en/document/c04758961 to perform a system factory recovery.

• Note: Back up all personal files and read all caution statements before performing a system recovery.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.