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‎08-09-2022 02:33 AM

HP Recommended

Hello from past few days I am facing an issue. When I turn my laptop on from a cold start the HP logo is displayed and suddenly the laptop just switches off and when I turn it back on. It starts and works as usual. I tried running the hardware diagnostic but it does not display any issue. This has happened with me 2 times. My laptop is HP Pavilion-15-CS3088tx. Please suggest a solution.

Category:
1 REPLY 1

‎08-09-2022 04:38 AM

HP Recommended

Hello @Babar4 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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