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WillShocks
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Message 1 of 2
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Laptop Will Not Boot

HP Recommended
Pavilion Gaming Laptop 15
Microsoft Windows 10 (64-bit)

This all started earlier today. I went to restart my laptop because Discord was running slow and when it was turning back on, I got stuck on an infinite boot screen. What happens is it will show the circles spinning and then the screen will go black. This happens over and over again. One time it actually showed the screen right before you put your password in for a couple of seconds but then when I pressed enter to enter my password, it immediately went back to the infinite boot. Can someone help?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@WillShocks

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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