cancel
Showing results for 
Search instead for 
Did you mean: 
marissakcx
New member
1 0 0 0
Message 1 of 2
102
Flag Post

Laptop Won’t Turn On and Won’t Charge

HP Recommended
j9m23ua#aba
Microsoft Windows 10 (64-bit)

My 15-f010dx laptop won’t turn on. I was in the middle of using it when it randomly shut down with no warning, it just suddenly went black screened. It never told me if my battery was low or if it was overheating or anything, (it didn’t feel hot). After it happened the charging light started blinking between orange and white and then completely stopped. I know my battery was bad already so I know that might be the issue but shouldn’t it still be able to turn on without the battery if it’s plugged in? I tried a hard reboot, and tried turning it on with just the power cable and no battery, nothing worked. My power cable has a bent in it so that also could also be an issue but it’s never given me any problems before. After the hard reset, the charging light slowly blinked white a few times and then stopped and I can’t get it to do it again. I was on a discord call with my boyfriend right before it shut down and he said that my mic started cutting out really bad minutes before it happened. I’m pretty sure it’s either the battery or the power cable, or both, but I just wanted to ask if it sounds like it could be anything else to anyone else. Thank you.

1 REPLY 1
WAWood
Level 16
Level 16
30,925 30,832 2,818 6,794
Message 2 of 2
Flag Post
HP Recommended

@marissakcx 

Some model HP laptops will not turn off if the battery is dead even when plugged into the charger.  I have one of those and unfortunately, HP does not provide a list of these models.

 

So, you have to replace the battery and HOPE that is the issue -- not a good solution, but the only one available.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation