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Laptop abruptly shutting down at 50% , can't switch on unless plugged in

HP Recommended
HP Laptop 15g-br1xx
Microsoft Windows 10 (64-bit)

My laptop abruptly shuts down without any warning whatsoever . The battery health is fine according to HP Hardware Diagnostics. This only happens when I use it on battery . The laptop works fine when plugged in.  

Also when I play high intensity games like Civilization 6 or GTA 5 , I sometimes get Blue Screen of Death  like Video Internal Scheduler Error. My laptop also heats up and the fan makes a lot of noise. I  always play games while the laptop is kept on a hard table and plugged in , so the fan is never blocked. Are these two issues related , what are the solutions ?

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HP Support Agent
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@Kuzuri77 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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