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Laptop and screen won't turn on

HP Recommended
HP omen
Microsoft Windows 10 (64-bit)

My laptop Omen is not turning on (screen is black-tried to connect to a different screen, it says no source). Power button light is responsive but there is no sound or sign of the PC actually turning on. The battery is non removable, so after googling I tried the Hard or Force Reset (turn off, unplug, hold power button for 15 seconds, when that didn't work I tried 30s). Problem is still not resolved. When I plug in the charger, the light is responsive. 

Any idea what else I could try to fix it?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue, your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:


And, also you can refer to the article: Screen Remains Blank (Windows 10, 😎

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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