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Vinnies
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Message 1 of 2
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Flag Post

Laptop battery died

HP Recommended
HP ENVY 13-aq0053tu
Microsoft Windows 10 (64-bit)

I turned on my laptop today and after using the laptop for about 5 minutes, the laptop ran out of batteries. I then plugged it in and went to hp support assistant and it says my battery needs to be replaced.  My cycle count on my laptop is  288 / 1000 and the batteries age is 1 year and 9 months. I have never ran into battery issues until now. Could this be a software issue or could I be redirected somewhere for help because I think the battery itself is faulty and was not due to wear and tear. 

1 REPLY 1
banhien
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Level 20
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Message 2 of 2
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HP Recommended

@Vinnies 

 

Please try to perform the following steps first

 

          https://support.hp.com/si-en/document/ish_2268927-1713329-16

 

Regards.

BH
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