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Jp1011
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Laptop booting into black screen

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Microsoft Windows 10 (64-bit)

My laptop is a HP pavillion 15-au006tx. It is booting into a backlit black screen.On doing a BIOS update (windows key+b and then power button for a second) the computer whirrs up still showing a black screen and then finally lands in the image shown below. Powering off the laptop at starting it up later usually solves the issue for a short time.Is there no permanant fix?

IMG20200924123350.jpg

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praveen196
HP Support Agent
HP Support Agent
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@Jp1011 Welcome to HP Community!

 

I understand that the Laptop booting into a black screen.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Also, Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Jp1011
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@Praveen1966 My laptop has an internal battery....tried booting inti BIOS....Even the BIOS screen remains backlit...at this point ive lost all hope 😐

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
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@Jp1011 

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option and check. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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