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Laptop can't detect new SSD

HP Recommended
15-dw0008ca
Microsoft Windows 10 (64-bit)

Hello!

I'm trying to repair a laptop for my niece - the hard drive died and was displaying the 3f1 error on boot. I purchased an SSD (Kingston 240GB A400 SSD 2.5'' SATA ). Since there was no recovery partition I had to use the Windows media creation tool. I can boot to the USB, find the new SSD and install Windows without a problem. However, that's where the problems start.

 

On boot, the laptop doesn't detect the SSD. It's not even listed in the boot options (F9). The only way it does appear is if I enable legacy support in the BIOS. When i do that, the boot errors with a 3f1 message again. I have tried installing the Intel driver during the Windows setup. The SSD is accessible with Legary support enabled or not from the Windows Setup - it just can't boot from it.

 

Am I missing something? Any suggestions would be appreciated!

 

Thanks!

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