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Danielle41
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Message 1 of 2
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Laptop completely shuts down (turns off)

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HP Pavilion Laptop 15-cc0xx
Microsoft Windows 10 (64-bit)

I keep resetting the sleep time but it instead turns completely off within 1/2 hr. Is there a fix for this?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Danielle41

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for and open Control Panel.

  2. Search for power, and then click Power Options.

  3. Select an option under Choose or customize a power plan.

  4. To customize the selected plan, click Change plan settings, and then select the display and sleep settings when using the battery and when plugged in.

    NOTE: To set up a personalized plan, click Create a power plan from list on the left side of the main Power Options window, and then follow the on-screen instructions. The plan displays in the list of available power plans.
  5. To change more power settings, click Change advanced power settings.

  6. Click the plus sign next to the component or function, change the available settings, click Apply, and then click OK.

  7. Click Save changes.

Next: Change what happens when you press the power button and when you close the notebook lid.

  1. In Windows, search for and open Control Panel.

  2. Search for power, and then click Power Options.

  3. Click Choose what closing the lid does from the list on the left side of the window.

  4. Click the When I close the lid menus to select a setting when using the battery and when plugged in, and then click Save changes.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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