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- Re: Laptop dead no light no noise only power charger on
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01-15-2021 02:53 PM
Laptop dead no noise no lights on keyboard only light that shows the battery is loaded (white light)
tks
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Accepted Solutions
01-16-2021 09:10 AM
Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again.
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-16-2021 12:16 PM
Thank you for the answer but I’m afraid to loose all data on hd and ssd, if I send my laptop to hp. There is no other way to boot the laptop?
for instance I see that the only led I have (to show the battery is full white solid) after 15 second that I have pressed it turn off and after again solid.
thanks
01-16-2021 12:45 PM
If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to boot your PC even if the hard drive is not working:
1) Download and install Macrium Reflect (MR) from this link: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD
That will create MR bootable media. Then, you can boot your PC into WinPE using that media.
Have patience, as that can take a while to start and bring up the screen.
Once the screen is there, read this thread about using PE Explorer -- a simple file explorer: https://forum.macrium.com/PrintTopic15803.aspx
If your disk still works, you might be then able to retrieve some files and folders from it.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-16-2021 12:51 PM
Thanks for the answer maybe I was not clear, the laptop doesn’t boot at all, with or without power adapter. In my opinion the battery is open or there is another electrical problem. I have on the laptop ssd for os an hd. I think is dead the battery.
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