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Pieroip
Level 1
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Message 1 of 6
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Solved!

Laptop dead no light no noise only power charger on

HP Recommended
Ho envy 15 as105nl
Microsoft Windows 10 (64-bit)

Laptop dead no noise no lights on keyboard only light that shows the battery is loaded (white light)

tks

1 ACCEPTED SOLUTION

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Pieroip
Author
Level 1
7 5 1 0
Message 6 of 6
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I open the pc and discovered a swollen battery. Shame it is impossible that this battery is completely open it can explode.

Then i discovered that the battery of this series of laptop has been recalled and exchanged the battery.

Very very dangerous.

 

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WAWood
Level 16
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Message 2 of 6
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@Pieroip 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Pieroip
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Message 3 of 6
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Thank you for the answer but I’m afraid to loose all data on hd and ssd, if I send my laptop to hp. There is no other way to boot the laptop?

for instance I see that the only led I have (to show the battery is full white solid) after 15 second that I have pressed it turn off and after again solid.

thanks

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WAWood
Level 16
Level 16
34,597 27,033 3,123 6,756
Message 4 of 6
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@Pieroip 

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to boot your PC even if the hard drive is not working:
1) Download and install Macrium Reflect (MR) from this link: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, read this thread about using PE Explorer -- a simple file explorer: https://forum.macrium.com/PrintTopic15803.aspx

If your disk still works, you might be then able to retrieve some files and folders from it.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Pieroip
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Message 5 of 6
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Thanks for the answer maybe I was not clear,  the laptop doesn’t boot at all, with or without power adapter. In my opinion the battery is open or there is another electrical problem. I have on the laptop ssd for os an hd. I think is dead the battery.

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Pieroip
Author
Level 1
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Message 6 of 6
Flag Post
HP Recommended

I open the pc and discovered a swollen battery. Shame it is impossible that this battery is completely open it can explode.

Then i discovered that the battery of this series of laptop has been recalled and exchanged the battery.

Very very dangerous.

 

View solution in original post

Was this reply helpful? Yes No
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