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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2018 03:06 PM

HP Recommended
Product: X9U07UT#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I have a question concerning my wife's laptop. I can't remember the proper product name (can't find it on the machine itself), but it's having issues not starting up.

 

Computer is only about 2 years old. About 4 months ago, factory battery stopped charging and I got a new battery to replace it. Battery worked fine after that. Fast forward to last week, computer won't even turn on. I removed battery, plugged in the AC adapter, but no light. I purchased a recplacement adapter, plugged it in, same result (although the first time I plugged in the new adapter, i think I saw two quick flashes of orange lights, then nothing else). I can't of anything else worth trying and wondering if this is a hardware issue.

 

Any insight would be greatly appreciated. Thanks!

 

Jared

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