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Message 1 of 2
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Flag Post

Laptop doesn't charge and bios says there is no AC

HP Recommended
15-db0023nt
Microsoft Windows 10 (64-bit)

I have charging problem since 6 months I'm using my pc with ACPI battery off pc because pc doesn't see the charger when on there is no way to charge to pc on or off. I'm trying to update bios but whenever I try pc says There is no AC plug an external power source which is plugged I tried to remove the battery when I removed it it doesn't turn on at all I guess it needs battery to turn on I don't use battery when I'm using but it needs battery to start the pc since I can't charge it no matter what when there is no juice left I won't be able to turn it on at all please help me with this problem 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@ər Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

In that case, I would suggets you perform the battery and adapter test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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