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MG007po
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Laptop doesnt power up

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hp stream 14 celeron n4000
Microsoft Windows 10 in S Mode

HP Stream - 14-cb120ca   When I press power button, Power led blinks once then nothing happen.  The power supply led is white when I plug in the charger so battery is full.

Having the power cord plugged in or not dont change the result.  Power led only blinks once and nothing happen. no removable battery.

 

thanks for any help

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WAWood
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@MG007po 

Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.

With a Stream, this is a much more difficult situation.

First, the Stream does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".

Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.

Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take the Stream to a laptop repair facility to have them replace the SSD. You can not replace it yourself.

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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MG007po
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It seems you don’t understand, I can’t press the escape key while it boots because it doesn’t boot. Let me repeat “ when I press the power button, the white power led only quickly blink, It doesn’t stay lit.  nothing happens. “   maybe the board is dead and I will have to figure out how to send it for warranty repair.  It was a christmas gift and we used it only twice.  

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