cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
116
Flag Post

Solved!

Laptop feels bogged down and acts like it is trying to catch up at times.

HP Recommended
Elitebook G4
Microsoft Windows 10 (64-bit)

Hello all,

 

I am working on a laptop for someone else, and have not been able to solve this issue. I'm leaning towards the device needing more ram, but the person thinks it's something else.  I've scanned it for viruses, and even reistalled Windows 10 on it, but the issue remains.  I asked him to describe what's happening, and I've copied it below.  Thanks ahead of time for your help

 

-Alan

 

 

While operating the computer, the system will occasionally experience brief “freezing/lockups” for a duration of up to 5-6 seconds before registering that some action was taken (scrolling, typing, clicking, etc.).  It is almost as if there is a delay, or the computer is “bogged down” and can’t keep up, though memory usage never exceeds ~50% on a typical basis.  This occurs with either an external mouse or with the trackpad, and does not appear to be impacted by a lot of programs running.

 

  Computer is typically not plugged into a monitor.  In most cases, only 1 or 2 programs and windows are open when symptoms arise.  It occurs more frequently on an internet browser; browser type does not appear to matter though I predominantly use Firefox.  Most common programs used are Autocad,Outlook, Word, Excel, and Firefox.  CC cleaner program is run at least twice a week, and the computer is shut down daily.  Windows updates are also accepted whenever prompted.

 

Laptop is less than a year old, has an i7 2.7-2.9 and 8 gigs of ram.

 

1 REPLY 1
Highlighted
Level 17
Level 17
44,714 38,171 3,351 14,088
Message 2 of 2
Flag Post
HP Recommended

Since you have reinstalled Windows and more or less ruled out software issue-have you tested the hardware? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation