Laptop freezes for a brief moment showing a QR code on a blue screen and restarts.

[NamasteFromInd]

Hello,

My HP Spectre x360 - 13-ae503tu laptop freezes for a brief moment showing a QR code on a blue screen and restarts. I formatted the laptop and did a clean installation but the blue screen and restart happens upon login.

Any pointers what might be the problem?

Thanks in advance.

Gaurab

[Irwin6 · Accepted solution]

Hi @NamasteFromInd,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[NamasteFromInd]

Hi @Irwin6

I got the blue screen yesterday and this time i was able to capture a photo of the screen as I had disabled automatic reastart. Can you please let me what the problem may be? I have not added any new hardware to the laptop and I had done a clean windows 11 installation yet I faced this blue screen. Any pointers?

Best regards,.

[Irwin6]

Hi @NamasteFromInd,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support