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HS67
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Laptop freezing

My laptop freezing occasionly,no key pad working

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HS67
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Laptop freezing

HP laptop product id 4ZD61PA  

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Laptop freezing

@HS67

 

I suggest you run an extensive test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted 😊

KrazyToad
I Am An HP Employee

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