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vince15
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Message 1 of 2
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Laptop froze and stop to work in tablet or tent modality

Spectre x360 13.3"
Microsoft Windows 10 (64-bit)

Good morning ,

I bought a laptop HP spectre X360 13.3" 3 weeks ago.

Since first day, after an average use of 5-15minutes in tent or tablet modality, the laptop froze and stop to work.

The only way is forced shutdown and reboot.

 

I sent in assistance the laptop, the response was replace of a fan.

But problem was not solved.  Once again it froze in tent or table configuration.

 

Someone can help me?

Thanks a lot

Vince

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Laptop froze and stop to work in tablet or tent modality

@vince15
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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