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SuccessDK
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Laptop goes off completely without any warning

Hp envy x360 convertible 15m-cn0xxx laptop
Microsoft Windows 10 (64-bit)

Please, i was using my hp envy x360 convertible 15m-cn0xxx laptop and it suddenly went off without any warning. When i press on the power button, nothing shows again

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Message 2 of 2
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HP Recommended

Laptop goes off completely without any warning

@SuccessDK
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

 

Next step BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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