Please, i was using my hp envy x360 convertible 15m-cn0xxx laptop and it suddenly went off without any warning. When i press on the power button, nothing shows again
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next step BIOS default:
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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