12-11-2016 10:49 PM
12-12-2016 03:15 PM
Thank you for showing your interest in the HP Forums,
I'd like to help :)
As I understand the HP laptop turns on but the screen remains black. Don't worry as I have a few steps to help you get through this concern,
Please attempt the below steps:
Perform a Hard reset on the Notebook.
Connect an external Monitor to test the display.
For more steps, click here
Please click on the below links once you identify the blink code and resolve the issue:
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
I am an HP Employee