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Laptop is getting hanged

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Microsoft Windows 10 (64-bit)

I bought laptop 1 week back and since then I have faced the issue of display screen is getting hang/no response from keyboard/mouse while internet browsing,if the issue happens everytime I need to restart system. Also same issue was observed while system log in. 

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HP Recommended

Hello @AMEY2 


Thank you for posting in the HP Support community ! Welcome !


Your computer's specs are good. Generally speaking you made a good choice


Your computer might be slow and hanging now because of  Windows 10. Usually the PCs are built in long before the date of purchase and Windows has many updates to download/install/apply. This may be resource intensive. Also, some preinstalled apps such as McAfee or driver updates might be causing issues.


1. Make sure you uninstall McAfee. Try to uninstall it from Control Panel -> Programs and features

At the end restart the computer.

Eventually, download and start their removal tool MCPR ->

Complete the removal and reboot at the end...


2. Uninstall apps you do not need and will never use


3. Ensure Windows 10 is fully updated. Go to Start -> Settings -> Update & Security -> Windows Update and check for updates (and install them) until you get a message that all updates are installed


4. Optimize

- defragment your Hard Disk Drive (if you have hard disk drive) >

- run Disk Clean Up - cleanmgr.exe >



Hope this helps. Looking forward to your reply or feedback.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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