Laptop is not Booting

[Rohithcs84]

My lap is not booting, I checked the error blink, it shows 5.3(5 long and 3 short)! What should I do next?

[praveen196]

@Rohithcs84 Welcome to HP Community!

I understand that the laptop will not boot.

Disconnect the power supply and power the computer with battery power. This resets the Embedded Controller/Keyboard Controller.

1. Unplug the AC power from the computer.

2. Press and hold the power button for more than 12 seconds.

3. Release the power button (after at least 12 seconds).

   The computer powers on and should boot normally.

4. Re-connect the AC power to the computer.

If the issue still persists, please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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