Laptop is not starting,I checked everything even adapter,battery

[Maytinh]

I'm just bought on January

[IT_WinSec · Accepted solution]

Hello @Maytinh,

Thank you for posting in the HP Support forum. Welcome onboard!

I am sorry for the issues you experience with your HP computer.

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

>> http://support.hp.com/us-en/document/c03515402

If you did try everything but nothing helped and if you still cannot start your PC, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. In such case, please contact HP for free assistance and in-warranty service

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com

Hope this helps. Let me know if you have any questions or if you face difficulties.

[Maytinh]

My laptop doesn't work even with the live chat support what can I do please give me an advice. Thanks

[IT_WinSec]

Hi @Maytinh

Thank you for following all the steps and for replying back. The chat itself will not be able to turn your PC on.

Please, get back to HP and ask them to ship the PC to them or to the respective service center for free in-warranty service. As the PC was purchased in January, it is eligable for free service.

[devilmaycare]

In case you wish to start a chat session, you can do that from Hp support assistant support options from any device, else please go to :

http://support.hp.com/us-en/contact-hp#Z7_3054ICK0KGTE30AQO5O3KA3G42

You can also contact at : 1800-474-6836 

Thank you.