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HP Recommended
HP EliteBook 830 G8 Notebook PC (19C72AV)
Microsoft Windows 10 (64-bit)

I am writing to express my deep dissatisfaction with the service I have received from the HP repair center. I have been a loyal customer of HP for many years, primarily due to the excellent after-sales service, but my recent experience has left me extremely disappointed.

 

I purchased a laptop just two months ago, and it unexpectedly turned off with no power. Following your guidelines, I promptly sent the laptop to the HP repair center on December  21, 2023. However, after two weeks of no communication, I reached out to customer service, only to be informed that my laptop supposedly suffered water damage.

 

I use my laptop daily and can affirm that there has been no exposure to water. This revelation is perplexing and contradicts the nature of the issue I reported. It's disheartening to learn that my one-month-old, expensive laptop might require an out-of-warranty repair, especially when the problem is not due to any negligence on my part.

 

I kindly request a thorough reevaluation of my case and urge HP to honor the warranty for the repair. I expect a timely response and resolution to this matter, as the prolonged silence has added to my frustration.

 

Thank you for your prompt attention to this urgent matter.

1 REPLY 1
HP Recommended

Just to correct the date sent laptop for repair was 21/12/2023 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.