12-08-2011 09:47 PM
Last year I bought a HP Pavilion dv6-3025 laptop with Windows 7 and just revently started having an issue with it randomly logging off. I will just be sitting there typing and then I just get sent to the computer log in screen. Other problems are when I press the shift key it prints an 'L', 'r' brings up run, 'u' brings up ease of access and another brings up My Computer. Most of the time though, it just logs me out. The first time it happened was on November 27 or 28. It stopped and then started again on the 7th. I tried using the on screen keyboard and still had the same problem. I've run virus scans and deleted cookies and temporary internet files (Though I didn't think that would fix it). Unfortunately I didn't have a system restore point set up before the problems started to occur (silly me).
Any idea what might be wrong? I thought it was a hardware issue and I had to clean out the keyboard, but since the on screen keyboard has the same problem that rules that out, right?
12-09-2011 01:02 AM
Try to log into Safe Mode with Networking and check if it still logs off. Once in Safe Mode with Networking use the computer for few minutes and check if it logs off automatically. Also check keyboard issue. Then do a clean boot by disabling all startup programs and restart.
Let me know what happens after this..
12-10-2011 06:46 PM
I tried everything you suggested and shortly after typing something up, when I pressed shift an 'L' would be printed. It didn't log out, but I'll see if it does after a little more time.
12-11-2011 08:04 PM - last edited on 02-21-2017 04:06 PM by OscarFuentes
If it is happening in Safe Mode also then most likely a hardware problem. But still you can try 2 more steps completely eliminate that it is not a software problem.
i) Run a complete hardware disagnostic: How to run system diagnostics: System Diagnostics (F2)
**This will reset the computer to factory settings and will wipeout the hard drive clean**
If system recovery also doesnt help then it is definately a hardware issue and you will have to call HP Tech Support to get the hardware replaced.
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