I just bought this laptop in August of 2019 and I’ve been using it just about weekly since. More recently (last few weeks) I’ve been experiencing unexpected shut offs? I will be doing something and when I adjust my sitting position, my laptop will just turn off randomly or the screen will go gray and I’ll have to shut it off myself via holding the power button. I just bought it. How can I fix this issue or have it fixed for me?
I suggest you run an extensive system test on the Notebook to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
Also try moving the Notebook during the Test and let me know if it shuts down
Keep me posted 😊
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