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Stingray223
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Laptop keeps shutting off when moved?

HP Pavilion Laptop 15
Microsoft Windows 10 (64-bit)

I just bought this laptop in August of 2019 and I’ve been using it just about weekly since. More recently (last few weeks) I’ve been experiencing unexpected shut offs? I will be doing something and when I adjust my sitting position, my laptop will just turn off randomly or the screen will go gray and I’ll have to shut it off myself via holding the power button. I just bought it. How can I fix this issue or have it fixed for me? 

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HP Recommended

Laptop keeps shutting off when moved?

@Stingray223

 

I suggest you run an extensive system test on the Notebook to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Also try moving the Notebook during the Test and let me know if it shuts down

 

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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