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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop locked , shut down can’t start it

Create an account on the HP Community to personalize your profile and ask a question
02-06-2024 12:24 PM
Hi @PZ95,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
02-13-2024 05:54 AM
HI @PZ95,
We hope you’re doing great. We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.
Take care and have a good day.
Gaya1239
HP Support
A_Gayathri
HP Support Community Administrator.