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u173487
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Message 1 of 2
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Laptop not booting into windows or BIOS (black screen)

HP Recommended
HP Pavilion 15-n271ea
Microsoft Windows 10 (64-bit)

When turning the laptop on i am greeted with a black screen.

 

I am unable to see POST, BIOS, or the windows boot screen. I can hear the fan running in the background. I am also unable to get any output on the screen when trying any of the HP function buttons using the fn key.

 

I have attempted:

  • powering off by removing the battery and mains adaptor
  • plugging in a hdmi cable and switching to 2nd screen
  • accessing bios
  • reseating the ram

any tips on how fix this would be much appreciated,

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@u173487 

If it is possible, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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