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KishorkumarT
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Message 1 of 2
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Laptop not booting up, after login it shows only black screen

HP Recommended
HP 250 G7 Notebook
Microsoft Windows 10 (64-bit)

My laptop used to hang often but will get to work fine after few minutes. Sometimes i will restart by long pressing power button and it works fine. Similarly it got hang and i restarted but it is not booting up. After entering login password, it shows only back screen with mouse cursor.  I ran Diagnoatics in bootup option,

Memory diagnoatics: pass

Hardware extensive diagnoatics:

Smart check: passed

Long Dst: failed

Failure Id: M4XLO3-9R4AGV-XD7XHF-61EOO3

Product Id: 7RJ83PA#ACJ

 

I bought the laptop via paytm on 19Oct2019, 1year manufacturing warranty has ended.

 

Please help me how to resolve this issue.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@KishorkumarT 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

--------------------------------

If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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