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Andy127 Student
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Laptop not booting up but lights no capslock

15 bs-061st
Microsoft Windows 10 (64-bit)

My laptop doenst turn on, the caps lock blinks 5 and 3 times and when i searched it up they say to boot into safe mode but the laptop doesnt turn on the screen inorder for me to be able to boot into. I have tryed alot from power to reinserting the memory and nothing works someone please help me.

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HP Support Agent
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Laptop not booting up but lights no capslock

Hi @Andy127

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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